> The full index is at https://docs.takepilot.ai/llms.txt

# Help

Start here when the app shows a message you do not understand or you are not sure how to do something.

## Find your problem {#by-problem}

| Problem | Read |
|---|---|
| You cannot sign in, or the code email does not arrive | [Troubleshooting: Sign in](https://docs.takepilot.ai/en/troubleshooting#sign-in) |
| Making a video stopped, or it stays waiting for approval | [Troubleshooting: Making videos](https://docs.takepilot.ai/en/troubleshooting#making-videos) |
| You cannot join a project or organization | [Troubleshooting: Projects and organizations](https://docs.takepilot.ai/en/troubleshooting#projects-and-organizations) |
| A payment failed | [Troubleshooting: Payment](https://docs.takepilot.ai/en/troubleshooting#payment) |
| A plugin does not connect | [Troubleshooting: Plugins](https://docs.takepilot.ai/en/troubleshooting#plugins) |
| You do not know what a word on screen means | [Glossary](https://docs.takepilot.ai/en/glossary) |

> [!NOTE]
> Most pages, including troubleshooting and the glossary, are in Japanese for now. A page without an English version shows the Japanese original under a notice; the English version will appear at the same address.

## Your first video {#first-time}

- [Make your first video](https://docs.takepilot.ai/en/quickstart): from signing in to downloading your first video
- [Write a good brief](https://docs.takepilot.ai/en/write-a-brief): how to describe the video you want
- [Credits and plans](https://docs.takepilot.ai/en/credits-and-plans): what uses credits and how many

## Contact us {#contact}

If this does not solve it, use "Contact" on takepilot.ai. Include the message you saw and the chat's URL so we can answer faster.